GUEST POLICIES , PROCEDURES and AMENITIES
DEPOSIT REQUIREMENTS
Full payment at time of booking is required to confirm all online reservations. The Monhegan House accepts Discover, MasterCard and Visa.
To confirm a reservation and pay deposit via check or eCheck, please contact us directly via phone (207-594-7983) or email (info@monheganhouse.com).
Posted rates do not include Maine Lodging Tax (currently 9%).
CANCELLATION POLICY
As a small, seasonal business operating in a remote location, cancellations have a significant impact on our viability. As such, the Monhegan House has a strict cancellation policy of 30 days (60 days for suites).
With 30(60) days notice of cancellation, deposits are refunded in full less a per room rebooking fee of $30.00 plus tax ($60.00 plus tax per room for ground floor suites).
With less than 30(60) days notice of cancellation, deposits are refunded only if all same type (suite, double or single) rooms are fully booked.
Shortened reservations are not liable for cancelled nights if reservation dates are changed 30(60) days prior to original arrival date.
In the event the Monhegan House is able to rebook a reservation in full or part with less than 30(60) days notice, deposit refunds will be issued on a pro-rated basis, less per room rebooking fees.
If you need to change the arrival date of your reservation (within the same season) we will do our best to accommodate the change given availability and will not consider such change as a cancellation as long as no days are removed.
GROUP bookings and room blocks are subject to separate cancellation policies as determined by Monhegan House management and group leader(s) and/or responsible parties or businesses.
ADDITIONAL CHARGES
Children are welcome (with accompanying adult(s)). Children aged 3 and under are free. An additional charge of $29.00/night plus tax will be assessed for all children aged 12 and under (beyond 2 guests occupancy per double room or 1 guest occupancy per single room).
A charge of $39.00/night plus tax will be assessed for any additional adults (13 and older) beyond standard room occupancy.
Portacribs and cots/mats are available as needed at no charge.
A charge of $50.00 plus tax will be assessed for any lost or unreturned room key.
A single night surcharge of $25.00 plus tax may be applied during high demand periods.
DINING
Early morning coffee is available in our cozy parlor each morning from 6:30 am – 7:30 am. An assortment of teas and a tea kettle are available all day and evening.
Full American style breakfast is INCLUDED in room rate and served à la carte in our dining room from 7:30 am – 9:00 am each day.
The Novelty is open each day from 11:00 am – 6:00 pm (later during high season) and offers pizza, salads, sandwiches, drinks, wine, beer and more.
Dinner service is available each evening (weekends only in late May – early June) in our dining room from 6:00 pm – 8:00 pm.
Hotel guests may charge all Novelty (except alcohol) and dining room purchases directly to their room.
We offer milk alternatives (soy) and gluten free items in our dining room and the Novelty. Please let your server or order taker know of any allergies or dietary restrictions prior to ordering.
BATHROOMS
The majority of our guest rooms do not have private bath facilities within the room.
These rooms utilize detached, centrally located bathroom facilities on the first and second floors. There are multiple individual private shower rooms (one being a tub shower) and multiple individual private half-baths (sink and toilet) on the first floor as well as two individual private half-baths on the second floor. Guests staying on the top floor must walk down one flight to access a half-bath and two flights to utilize a shower room.
HOTEL POLICIES
Check-in / Check-out
Check-in is from 3:00 pm – 5:00 pm. Early check in may be available. Guests may call 207-594-7983 or visit the front desk to check on room status. Arriving guests may not enter their assigned room without first visiting the front desk. For those guests arriving on earlier boats, luggage will be held without charge and delivered to assigned rooms. Please clearly label all baggage and identify your luggage to our driver upon arrival. The Monhegan House is not responsible for any unattended luggage left on the dock.
If arriving after 5:00 pm, please notify the front desk no later than the prior day to make arrangements for after hours check-in.
Check-out is 9:45 am. Late checkout is discouraged and subject to a late checkout fee. Guest luggage will be held on site and delivered to the appropriate ferry according to scheduled departure without charge. All luggage must be identified at checkout to ensure transport to the correct ferry. The front desk will tag all luggage appropriately. The Monhegan House is not responsible for any unidentified luggage left anywhere in the lobby.
Departing guests are welcome to utilize hotel amenities (restrooms, lobby, porch and grounds) until their actual departure time.
KEYS
Room keys must be returned to the front desk at the time of checkout. If a key is lost or not returned, your credit card will be charged $50 to cover the cost of replacement.
SMOKING
The Monhegan House is a completely SMOKE FREE property. This includes all tobacco products as well as e-cigarettes (vaping devices) and cannabis. There is no smoking permitted inside any building, on the fire escape or anywhere on the Monhegan House grounds. If you must smoke, please do so elsewhere. Please DO NOT dispose of cigarette butts in our trash cans. Inquire at the front desk if you can’t dispose of them elsewhere. Any guest in violation of this rule is subject to immediate eviction and will be charged a minimum of $250.00 for smoke abatement and/or cleanup.
QUIET TIME
The Monhegan House graciously asks that guests observe quiet time in all areas of the hotel, inside and out, from 10:00 pm until 7:00 am so that all our visitors enjoy a relaxed and restful experience.
PETS
The Monhegan House is unable to accommodate pets of any kind.
ATM
There is an ATM available in the Novelty.
All posted rates and policies are subject to change and may vary due to demand and date.
